is not a simple business customers to spend money to provide you with goods, if you want a good business, but also need to do a good job of communication. In short, communication is an art and a science. Effective communication with customers is an important part of the business. Through effective communication and communication, it can also reflect the social competence and quality of retail customers. The effect of communication, not only will bring a certain impact on the operation, but also to establish a business image plays a vital role.
to open a good shop, and customer communication should be in place. In the process of communication, as the operator to do an honest attitude, not superior, so as to know what customers need, do not need what, for what you can do for their business. At the same time, and customer communication, should seize the main line of communication, that is to highlight the theme, aim must be clear, be easy, can not put out the big boss amiable and easy of approach, "the door towards the inside" business attitude, play the tune, airs, it is easy to cause customer dissatisfaction caused by the loss of business.
at the same time, to really put the customer as God to look at, you know the business is the customer’s service, humble attitude to customers and to reach a consensus, the communication work in a friendly and harmonious atmosphere, and ultimately to customer goals, start to buy, it can be said that effective communication can play a kind of catalyst "the role of.
want to communicate with customers effectively, into a business. In the communication language must be simple and clear, not wordy Rory, East West a hammer rod. In addition to the necessary greeting outside, can use simple words to pave the way and as soon as possible into the topic of communication, so as to save time, and make the customer into the role as soon as possible, resonate, to as little as possible on the way, around the customer ask questions or to communicate the needs of the main line, the only way to make communication get satisfaction the two sides effect.
at the same time, communicate with customers, as retail customers, we must grasp the best communication time, don’t wait for the customer to out of the shop, you forward to start a conversation, it’s not too late. The correct communication should be the customer into the store when greeting, for the purpose of customer, can ask what to buy goods, not necessarily for target customers, you can look at the goods at the time of the customer, to make appropriate introduction, when aroused their interest, and then further detailed introduction, in this in the process, not just the business talk, but to continue to stop and accept customer consultation, and do the work to answer.
the last point is to master the scale of communication. Our retailers and customers to communicate, there must be calm thinking, robust style, grasp the communication scale, and customer communication can not be careless, mouth running train no style and conservation. Do not open a joke with the customer or the impact of the guest