52SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kara Vincent Kara Vincent is a Finance Officer at Lancaster Red Rose Credit Union. With over 15 years in the financial services industry, Kara provides an integral role in serving the needs … Web: https://www.lrrcu.org Details Social media should be used to your advantage as a customer service tool and a platform where you engage with your audience. Seventy-one percent of consumers who have had a good social media experience with a company are likely to recommend this brand to others. Individuals trust what others have to say. This is a winning tactic to keep loyal customers or score new ones.Creating Your Company’s Voice When responding to posts on social media, your credit union should have a unified voice that is evident from comment to comment. Try creating a template for different types of posts whether it’s a positive comment, question, or negative review. This way, even if multiple employees are responding as the voice of the company, the general tone sounds identical and cohesive.Positive Comments or QuestionsIf an individual took the time out of their day to leave a positive comment on your page or an individual post, thank them! Not only are you engaging with one person, but the entirety of your followers can see your brand’s genuine engagement. Use the customer’s name and make sure your responses are expressive, individualized, and show your brand’s personality. When responding to any question, make sure to respond by fully answering the question, providing links to your website, or easy to follow, step-by-step instructions if necessary.Negative Reviews or ExperiencesWe’ll say it again, on social media everyone can see what was said and how you respond as a company. No matter what, when responding to a negative review, you should always apologize in a respectful manner even if your credit union is not truly at fault. After apologizing, redirect by offering an incentive or viable solution to their issue. This doesn’t have to be done directly on the specific social media platform for everyone to see, especially if you’re offering a coupon or discount. You can apologize in a comment and ask them to direct message or email to continue the resolution of the problem there.How Often? On Twitter specifically, 78% of individuals who complain to a brand expect to have a response within an hour. It’s not a secret that people use social media as an outlet to release their frustrations. Responses to a post should be completed the day that it was posted. Nowadays, people expect things instantly. Make sure you are present and available to fix problems consistently and to the best of your ability. Be sure to check where your credit union has been tagged and mentioned on a daily basis so you can stay timely with responses.Share your favorite social media customer service responses with us below!
“The best years are 2013 and 2016, and we suspect that 2019 could be just like this year, if not betterAnnounced Špiranec, who is also the co-founder of the oenological laboratory Vinolab, which deals with consulting and laboratory analysis of wine. Saša Špiranec is the founder of Vinart Grand Tasting, the top Croatian wine event, as well as the extremely popular summer wine festival Vinski Grad, which is held at several locations, and is the author of the book Wine Routes – Guide to Croatian Wineries and Wines. Saša Špriranec is an experienced international wine judge, and his field of expertise is the wine regions of New and Central Europe with a special emphasis on wines from Croatia, Slovenia, Hungary and Austria, which is the most common topic of his reports, articles and books. Saša is also a longtime columnist and his texts are read with pleasure, and his opinion is extremely appreciated. We also asked him what the 2019 harvest was like and he was very optimistic and satisfied, so he seems to have something to look forward to in the wine world. He will judge sommelier Siniša Lasan and Marija Meštrović at this year’s prestigious Decanter World Wine Awards., and the third judge from Lijepa naša Saša Špiranec from Vinart. “I am just happy to be invited and to be a part of this story. It is a great honor to be invited to the recommendation of leading authorities Anthony Rose, Caroline Gilby and Andrew Jefford with whom I had the opportunity to participate in the tasting and then recommended and invited me, which I am extremely glad because they are world-renowned experts, ” pointed out Saša Špiranec who is also our guest at the Day One conference where he will present the 4 wine regions we wrote about here. The most important wine event in Lijepa naša, Vinart Grand Tasting this year is held from 6.3. to 7.3. 2020 in Lauba, Zagreb. Photo: Vinart Grand Tasting Source: decanter.com,
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