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Responding to your audience on social media

first_img 52SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kara Vincent Kara Vincent is a Finance Officer at Lancaster Red Rose Credit Union. With over 15 years in the financial services industry, Kara provides an integral role in serving the needs … Web: https://www.lrrcu.org Details Social media should be used to your advantage as a customer service tool and a platform where you engage with your audience. Seventy-one percent of consumers who have had a good social media experience with a company are likely to recommend this brand to others. Individuals trust what others have to say. This is a winning tactic to keep loyal customers or score new ones.Creating Your Company’s Voice When responding to posts on social media, your credit union should have a unified voice that is evident from comment to comment. Try creating a template for different types of posts whether it’s a positive comment, question, or negative review. This way, even if multiple employees are responding as the voice of the company, the general tone sounds identical and cohesive.Positive Comments or QuestionsIf an individual took the time out of their day to leave a positive comment on your page or an individual post, thank them! Not only are you engaging with one person, but the entirety of your followers can see your brand’s genuine engagement. Use the customer’s name and make sure your responses are expressive, individualized, and show your brand’s personality. When responding to any question, make sure to respond by fully answering the question, providing links to your website, or easy to follow, step-by-step instructions if necessary.Negative Reviews or ExperiencesWe’ll say it again, on social media everyone can see what was said and how you respond as a company. No matter what, when responding to a negative review, you should always apologize in a respectful manner even if your credit union is not truly at fault. After apologizing, redirect by offering an incentive or viable solution to their issue. This doesn’t have to be done directly on the specific social media platform for everyone to see, especially if you’re offering a coupon or discount. You can apologize in a comment and ask them to direct message or email to continue the resolution of the problem there.How Often? On Twitter specifically, 78% of individuals who complain to a brand expect to have a response within an hour. It’s not a secret that people use social media as an outlet to release their frustrations. Responses to a post should be completed the day that it was posted. Nowadays, people expect things instantly. Make sure you are present and available to fix problems consistently and to the best of your ability. Be sure to check where your credit union has been tagged and mentioned on a daily basis so you can stay timely with responses.Share your favorite social media customer service responses with us below!last_img read more

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Firm seeks US license for seasonal flu vaccine

first_imgApr 5, 2007 (CIDRAP News) – CSL Biotherapies, the US branch of an Australian vaccine producer, announced this week it has applied for Food and Drug Administration (FDA) approval to market a seasonal influenza vaccine in the United States.The company, with US headquarters in King of Prussia, Pa., has requested an expedited review from the FDA, with the intention of having the vaccine ready for distribution for the 2007-08 flu season, company spokeswoman Sheila Burke told CIDRAP News by e-mail. The number of doses to be made available is yet to be determined and will depend on the FDA approval and antigen yields from various virus strains.”By extending our influenza vaccine franchise into more geographies, including the U.S., our goal is to help address a large and growing critical public health need,” said Paul Perreault, executive vice president of CSL Biotherapies worldwide commercial operations, in a press release.The flu vaccine, which is intended for people 18 years and older, is a purified, inactivated, trivalent vaccine made in embryonated eggs. It will be available in both single-dose, thimerosal-free, prefilled syringes and in multi-dose vials.A clinical trial sponsored by the National Institutes of Health (NIH) and involving 1,359 adults at nine sites began last June to test the vaccine’s safety and immunogenicity. Results of the phase 3 study have not yet been published, Burke said.There have been 26 clinical trials of the vaccine in various countries, according to a June 2006 CSL press release. The company already supplies the vaccine in 16 other countries, including the United Kingdom.The vaccine will be manufactured in Melbourne, Australia, at the facilities of CSL Limited, the parent company. It will then be finished in Marburg, Germany and distributed out of Kankakee, Ill., Burke reported.CSL Limited plans to invest $60 million to double the capacity of the Melbourne facility to about 40 million doses per season, according to a company statement released in February. After the expansion project, the company plans to supply up to 20 million doses per season to the US market, the statement said.With FDA approval, CSL Biotherapies would become the fifth provider of seasonal flu vaccines in the United States, joining Sanofi Pasteur, GlaxoSmithKline, Novartis, and MedImmune. The four companies distributed more than 100 million doses of vaccine for the 2006-07 season, according to the Centers for Disease Control and Prevention.See also:April 3 CSL news releaseCSL Biotherapies Submits BLA to Introduce Flu Vaccine to U.S. MarketFeb 7 CSL news releaseCSL to Seek Approval for US Flu Vaccine June 5, 2006, CSL news releaseFlu Vaccine Trial Beginslast_img read more

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“I do not manage C.K. Akonnor”- GFA boss Kurt Okraku

first_imgPresident of the Ghana Football Association, Kurt Okraku has refuted claims that he manages New Black Stars Head Coach, C.K Akonnor.The appointment of Akonnor has raised questions because of his past working relationship with the GFA president whose Dreams FC Akonnor managed from 2014 to 2016.Addressing journalists at the GFA’s first ever Meet the Press session in Accra on Monday, Okraku said he no longer owned a stake in his Sports marketing company, Proton Sports services, and had no management contract with Akonnor or any other coach in the country.“People are asking if I manage Charles Akonnor and the answer is no and I do not manage any coach or players in Ghana. I have had relationships with loads of people in the industry.I have known Akonnor for some time now because he worked at Dreams FC and he also worked with AshGold, Kotoko and Hearts of Oak.When I won the GFA elections, I announced that I would not be continuing with my work at Dreams FC and that alone was a big statement.It was meant to show that I wanted to give undiluted support to Ghana. I owned Proton Sports and I was a shareholder of that company.  As we speak now, I do not hold any shares in that company anymore. “The “Meet The Press” event was put together by the Ghana FA to brief the media on happenings in terms of the local game and provide answers and clarity to issues that may be on the minds of journalists and by extension, fans of Ghana football.last_img read more

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Arsenal full-back wanted by Italian giants

first_imgItalian champions Juventus are considering a move for Arsenal full-back Hector Bellerin.The 22-year-old defender has been heavily linked with a move away from the Gunners this summer, with Barcelona believed to be pushing to take their former academy star back to the Nou Camp.There have even been suggestions that Bellerin’s representatives have met Barca officials over the course of the last few months and the Spaniard is keen for a return.However, it seems Barcelona could face competition from another European giant as according to Tuttosport, Juventus are interested in the Arsenal defender.With Dani Alves expected to leave this summer, Juve are in the market for a right-back and Bellerin is one of the players the club have been closely following.  They could, however, find it hard to compete with the emotional pull of a return to Barcelona if the defender indeed decides to leave the Gunners in the coming weeks.And the Catalan giants are also confident that they are the only club Bellerin would leave Arsenal for this summer. Hector Bellerin in action for Arsenal 1last_img read more

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DONEGAL IN ANOTHER FINAL AS U-21 HURLERS DEFEAT FERMANAGH

first_imgDONEGAL’S hurlers have made it to another final – this time at U-21 level.The county’s players travelled to Lisbellaw to take on Fermanagh last night and came home with a comfortable win under their belts in the semi-final of the Ulster Shield.In the end the U-21s had ten points to spare over their hosts, finishing 2-12 to 1-05. With seven members of the team fresh from Saturday’s Nicky Rackard success in Croke Park, Donegal were favourites to progress.However, Fermanagh started brightly with early points from Daniel Teague. Two Ronan McDermott frees and a fine score by Christopher Bonner had the teams level before Barry Duffy struck a loose ball to net for the home team on 18 minutes. The rest of the half was dominated by Donegal, with two points each from McDermott and Colm Kelly. A late pointed free by Teague left the teams all square at half time, 1-4 to 0-7.Strong defensive work by both sides and a series of missed frees from Donegal meant there was no further score until the 47th minute, when a Rory Porteous free put Fermanagh in front. The away team responded in style, completely taking over the game from then on. Five scores from play in as many minutes by Christopher McDermott, Bernard Lafferty, Ronan McDermott, Christopher Bonner and Conor Gallen opened a four point gap. Donegal sealed the win with two well taken late goals from Colm Kelly and Justin Browne.Donegal will play Tyrone this Wednesday in the final, where manager Ray Durack will hope to lead his charges to a second trophy in two weeks. Fermanagh: Colm McPhillips, Conor McElroy, Niall Carson, Joe Gavin, Odhrán Russell, Thomas Cleary, Cathal McElroy, Daniel Teague (0-4, 4f), Martin Beggan, Michael O’Hara, Rory Porteous (0-1, 1f), David McGorman, Barry Duffy (1-0), Ronan McCusker, Daniel Goodwin. Subs: John Reilly, Cathal Caulfield, Vincent Woods, Michael Williamson, David Teague, Brian McDermott, Rory McGrade, Kevin Curran. Donegal: Dylan Laverty, Francis Lennon, Padraig Doherty, Mark Callaghan, Christopher McDermott (0-1), Shane Gallen, Colm Flood, Justin Browne (1-0), Conor Parke, Ronan McDermott (0-5, 3f), Conor McVeigh, Christopher Bonner (0-2), Bernard Lafferty (0-1), Conor Gallen (0-1), Sean Curran. Subs: Colm Kelly (1-2)(20 mins), Tiarnan McConnell (55 mins), Ciaran O’Leary (55 mins), Ryan Duffy (56 mins), Eoin Friel (58 mins), Gavin Browne, Colm Melaugh. The final is next Wednesday with possibly Derry or Enniskillen as the venue – and Tyrone will be waiting there for them.Tyrone qualified for next Wednesday night’s final following a 2-16 to 0-6 win over Monaghan in Healy Park last night. DONEGAL IN ANOTHER FINAL AS U-21 HURLERS DEFEAT FERMANAGH was last modified: June 13th, 2013 by BrendaShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:DONEGAL IN ANOTHER FINAL AS U-21 HURLERS DEFEAT FERMANAGHlast_img read more

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